Shipping Terms for

How can I track my package?

If tracking information is available, you can track your package from the Your Orders page. Click "Track Package" next to the delivery you wish to follow.

Why isn't there tracking information in my order?

If you don't see any tracking data for your shipment plus the estimated delivery date has not yet passed, your package should still arrive by the due date. You may see some common explanation why tracking details is unavailable on our Tracking Shipments Help page.

Why didn't my order qualify for FREE Shipping?

Both the items ordered plus the shipping address must be eligible for FREE Shipping. FREE Shipping page has more information in regards to what items and addresses meet the requirements.


To take advantage of FREE Shipping:

  • Place a minimum of $25 of eligible products inside of your Shopping Cart.
  • Go to checkout.
  • Ship your items to one single U.S. address.
  • Select "Group my items into as few shipments as possible" when your shipping preference.
  • Select FREE Shipping as your shipping speed. Your order will be delivered within 3-7 working days after all of the items are available to ship (including pre-order items).
  • Place your order, and enjoy the free shipping!

Using this shipping option, we fulfill the transaction in a more cost-efficient way. This lets us to give our savings onto you in the form of free delivery. Even though it could take some extra time to pack and ship your order, you'll still receive it inside the estimated delivery time period.

International Shipping

We gladly accepts orders from all over the world. Available brands, shipping rates and fees could vary according to the delivery address for the order.

To view the shipping rate information specific to your order's destination, find your region.

There can be limitations on where and whether vendors offer international shipping. For more information, visit our the vendors international shipping details page.

On shipping to U.S. protectorates or APO, FPO, or DPO addresses.


These items can be shipped to just about all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books which require special handling since they're extremely heavy (including, multi-volume sets) are not shipped beyond the U.S. If it is the case, it will be noted within the product detail page.

Returns & Replacements

This conditions (including, if applicable, terms associated with the Import Fee Deposit) also affect the shipment of any replacement product which can be shipped if there's an issue with the original shipment. If you return an item to us, you'll be the exporter within the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. To acquire more information please make use of the "Contact Us" form page.

Customs, Duties, and Taxes

You will be liable for assuring the product will be lawfully imported to the destination country. When ordering the recipient will be the importer of record and should conform to all rules in the destination country. Orders which are shipped to countries outside of the United States may be susceptible to import taxes, customs duties and fees levied from the destination country. The person receiving an international shipment might be governed by such import taxes, customs duties and fees, which are levied after a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we've no power over these charges and cannot predict whatever they might be. Customs policies vary widely from nation to nation; you need to speak to your local customs office for more information. When customs clearance procedures are required, there may be delays beyond our original delivery quotes.

Shipping to APO, FPO, or DPO Addresses

Standard Shipping Deliveries normally takes longer--up to A three-week period for APO, FPO, or DPO addresses.

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